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FAQ - Your questions? We got answers!
What is web hosting?
Web hosting is the process of renting space and bandwidth through a company so that your website will be online. It means that you can publish your website so that anybody in the world can visit your website on the Web.
How long does it takes to register a domain?
You’ll be glad to know that we like to move fast at Moila Hosting – all domain names are registered instantly after payment is received ensuring that you secure it immediately.
If i have my website designed myself, can i still host with you?
Yes – Absolutely. We would love to host your site regardless of who designed it.
Can I get “Insert random program” installed on the server?
We do not allow background processes or extra daemons to be installed to shared servers. We do install custom scripts, update or add on modules to the software we already have installed. If you dont see something installed that you need just ask us if we will install it for you.
What is a domain name?
A domain name is your address on the internet. A catchy domain name will help people find your website and remember your brand. A domain name is also a great way of branding your personalised email accounts (e.g.: firstname.lastname@example.org). Having a good, memorable domain will also help people find you on Google.
How do I transfer my Web pages to your server?
Transferring your domain to us it’s easy. Please an hosting order and send us your FTP/Cpanel Login so that we can initiated a backup of your files hosted. We will then send a transfer request to you / your current host provider. After accepting the ticket then you domain will be transfer to us.
Can I host multiple domain names with my hosting account?
The more domain names you have pointing to your website, the more likely people are to find you. We always recommend registering a geographic extension, such as .joburg, .capetown and .durban, to let customers know where you’re located in addition to a generic extension, such as .co.za or .com. By registering these you’re protecting your brand from anyone else who wants to register these.
What types of support to you offer?
If you have any problems with setting up your web site, we are available via email and support ticket system to help you out. We encourage you to check out the online manual (Knowledgebase), support tutorials first since most of the common questions have been addressed there.
We encourage our clients to send specific questions with regards to their web site account through the ticket system, as it is the fastest way to receive answer with regards to your queries. It also provides us with records of communication that will be very helpful for us in solving your problems.